NEW! Responsible AI for Public Professionals: Scaling AI in your Organization

The course is designed to equip government leaders and decision-makers with the knowledge and strategies needed to make informed decisions about AI implementation in their organizations. Through a combination of clear explanations, real-world examples, and practical guidance, the course covers key topics such as different AI approaches, selecting and scaling impactful AI projects, ensuring data quality, developing AI talent, and navigating ethical considerations and risk management practices.

Responsible AI for Public Professionals: Using Generative AI at Work

This course provides public sector professionals with a comprehensive understanding of Generative AI (GenAI) and its potential to revolutionize work in government. Through hands-on activities and best practices, participants learn to use GenAI as a powerful companion to assist in their daily tasks while maintaining public trust and safety. The course covers the fundamentals of GenAI, its practical applications, prompt engineering techniques, risk mitigation strategies, and broader societal challenges. By the end of the course, participants will be equipped to harness the power of GenAI responsibly and effectively in their public sector roles.

What Works: Fast Field Scanning with AI

Designed to help public sector professionals find what works with the help of artificial intelligence (AI) through fast field scanning. This will equip participants with the skills and tools to identify effective interventions, policies, and strategies and to do so with the communities they serve. The course will help to improve the quality of public services and deepen citizen engagement in government decision-making.

Human-Centered Design

Designed by industry experts, this course gives participants a substantive overview of the human-centered design process and offers opportunities to practice applying concepts from the course to a question centered around belonging and engagement in the workplace or a problem of your choosing. 

Through various kinds of learning materials, we share practical knowledge and lessons about human-centered design, including:

• The value of Human-Centered Design and how it can be applied to problems and opportunities in government
• How to frame and scope a problem with a human-centered lens
• How to use frameworks like empathy interviewing, journey maps, How Might We statements and personas to define a problem and ideate solutions
• How to prototype and test ideas to gather feedback and iterate

The course consists of 5 modules which include 12 short videos, activities and external learning materials.

Innovation Skills Accelerator

Based on research with thousands of public servants, our curriculum gives you the skills to deliver more effective, equitable and engaged policies and services. Through videos, self-assessments and worksheets, we share practical lessons learned about improved ways of working.

The course consists of 15 modules which include 26 short videos, optional readings and videos with leading changemakers.